Support Coordination – A Helping Hand

By January 3, 2020January 20th, 2020Enable Magazine, News, Support Coordination



Two people sitting on chairs. Red flowers in foreground.Providing more than 6,000 hours of service and supporting 175 clients in 2018-19, Achieve Australia’s Support Coordination team help people with disability and their families find tailored solutions to meet individual needs. Our specialised team also offer services in fluent Cantonese, Mandarin and Vietnamese. 

  • We provide: 
  • Independent advice  
  • Free initial consultation 
  • One-on-one support 
  • Financial guidance 
  • Negotiations with providers 


In early 2019, after experiencing a decline in health and hospitalisation, William (Billy) Bence and his family were seeking alternative supported accommodation. Billy had applied for Specialist Disability Accommodation (SDA) due to his intellectual disability, medical conditions and mobility needs as he could no longer walk on his own.  

After receiving the NDIS funding he needed, Billy’s Support Coordinator at Achieve Australia, Billie Le, arranged his transition from hospital to a new purpose-built home. Billy’s home is now in one of Achieve Australia’s newest SDA properties in Western Sydney, which is in a quiet neighbourhood and close to local amenities and parks. With 24/7 live-in support from qualified Registered Nurses, the home has been designed specifically for people who require high levels of physical support through care, equipment and home modifications. 

“Once Billy was settled in, we helped to engage a variety of specialist services including Occupational Therapy, Assistive Technology and Physiotherapy to assist in improving Billy’s mobility and health,” says Support Coordinator, Billie. “Billy can now walk on his own and is making new friends through his participation in local community programs during the week.”  

Cheryl Knight, Billy’s sister, has seen firsthand the improvements to his quality of life and overall wellbeing. “Billy is a lot happier and is now able to walk,” says Cheryl. “He enjoys the company of his housemates and carers and loves the bright atmosphere in the home.”  

“Billy also loves attending the Day Program in Seven Hills as he gets to be involved in socialising with his friends and doing gym activities,” says Cheryl. “He loves the facilities and the attention.” 



For more than 30 years, Karen Murray has been a valued client of Achieve Australia.  

Today, Karen lives independently in the community with the help of Achieve’s Support Coordination services. Louise Colnan is a Support Coordinator at Achieve Australia who has worked with Karen for many years. She knows just how important maintaining Karen’s independence is to her. 

“Karen loves living on her own and it’s important for her to have her own space,” says Louise. “I’ve seen really positive changes for Karen since she has moved into her own home and out of previous group settings. She is much happier and can still access the right supports for her needs.”  

To help with shopping, meal preparation, medical appointments and social activities, Karen receives drop-in support every week as well as assistance in attending physical therapies and exercise programs. 

Through exercise therapy and the use of a walker, Karen maintains an active and social lifestyle. “Louise helps me go to the gym, to get around and see my friends,” says Karen. In her spare time, Karen enjoys being creative. “I like painting, beading and music too”.  

Louise is also helping Karen to plan a holiday to the South Coast of New South Wales in the near future so that she can continue to enjoy new experiences and places.  

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