What is the Quality Champions Program?

In 2018, Achieve Australia ran a trial program based on the U.K. feedback program called Quality Checkers. The trial was a success and will launch this year for the first time in the Australian disability sector as the ‘Quality Champions Program’.

Quality Champion

Quality Champions have a lived experience of disability, supporting people to have a voice and to share feedback about their disability services.

Quality Champion Partner

Quality Champion Partners work alongside Quality Champions throughout the program, providing guidance, mentoring and support as needed.

How does it work?

As part of the program, we ask a series of questions about the disability services people receive and how people are supported to live a full life. This will be led by a Quality Champion, who has a lived experience of disability, alongside a supportive Quality Champion Partner.

The program has a three-step process

1

Meet with people who receive services from Achieve Australia

The Quality Champions pair will talk to participating clients from Achieve Australia about their service experience, current lifestyle, connection to community and future goals.
2

Report on the feedback

Next, the pair will write down their findings based on these talks and make some recommendations. The suggestions will then be given to the support workers in the home or service area to enhance and improve the daily life of the individual.
3

Check in again

Meet up again to see how things are going and ask about any of the changes or improvements made.

Why is the program important?

The Quality Champions Program not only supports people with disability to have a say about the quality of the services they receive, but also includes people with a lived experience as part of the process in an inclusive and supportive environment.

Employment opportunity

The Quality Champion and Quality Champion Partner roles are paid positions, providing the chance to earn an income and learn new skills as part of this groundbreaking new initiative.

Have a say

The Quality Champion Program puts you at its core and encourages you to share your knowledge and ideas to help improve someone else's life.

3 reasons to join the Quality Champions Program

You have lived experience with disability

People with disability who are taking part in this program can be more open to discussing their feedback with people who have a shared lived experience of disability. Your participation can make all the difference.

You know what good disability support services look like

You may have firsthand experience of disability services and will know what to ask, where to look to find the answers and have some new ideas on how to help improve or enhance a person’s life.

You want to be part of positive change

You want to have an impact on how disability services are reviewed and monitored in Australia, while supporting people to speak up and enhance their own lives.

Quality Champion

Apply to become a Quality Champion

Quality Champions have a lived experience of disability, supporting people to have a voice and to share feedback about their disability services.

Quality Champion Partner

Apply to become a Quality Champion Partner

Quality Champion Partners work alongside Quality Champions throughout the program, providing guidance, mentoring and support as needed.