Support Coordination is defined by the National Disability Insurance Scheme as a capacity-building service. It aims to enhance the independence of people with disability and provide opportunities to self-direct the supports people both need and want.

Q: What is the role of a Support Coordinator?

A: A Support Coordinator helps NDIS participants and families or guardians understand their NDIS plan. The Coordinator will help you put your NDIS plan into action using your choice of disability service providers.

They will also help you to manage financial resources more effectively so you can obtain the best outcome from your NDIS plan.

Another important part of the Coordinator’s role is to support you at NDIS plan reviews.

Q: What is the difference between an NDIS Planner and a Support Coordinator?

A: Planners are employed by the National Disability Insurance Agency (NDIA). They are the first point of contact for people registering for the NDIS.

Planners make decisions on what ‘reasonable and necessary’ supports will be included in participants’ plans. However, they do not support participants to actually implement their plans. 

Support Coordinators are employed by NDIA Registered Service Providers like Achieve Australia. They do not engage with participants until they have an approved NDIS plan in place.        

Once the plan is in place, the Support Coordinator helps participants and their families or guardians choose and link with the services they require to implement the plan.

Q: Does the NDIS fund Support Coordination or do we have to pay for it?

A: There is provision for Support Coordination in your NDIS plan. Just ask for it at your NDIS planning meeting. You can request from 10 hours a year up to 100 hours per year of Support Coordination.

Q: Will I have a choice of providers, or only Achieve services?

A: Yes. The NDIS has strict rules and ethics around Support Coordination services.
Regardless of who coordinators work for, they are required to provide impartial advice to help NDIS participants choose the best provider for their needs, and the most appropriate services to support the goals in their plan.

Q: How will my Support Coordinator determine which providers and services to recommend?

A: Coordinators consult with NDIS participants as well as their family or guardian. They will also communicate with NDIS staff, a variety of support providers, and primary and allied health providers as required.

Your Support Coordinator will offer you options and recommendations, but the final decision is yours. You can ask as many questions as you need to make the decision which is right for your needs and aspirations.


We have Support Coordinators in Sydney and Northern NSW.

Learn More About Support Coordination


Plain Talk – Support Coordination Explained

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