Achieve Australia is closely monitoring COVID-19 and our team is doing everything possible to protect the health, safety and wellbeing of the people we support, our staff and the community.

We are working closely with health authorities to determine the best course of action and are ready to respond to changing circumstances. We are also working to ensure staff are fully supported in their roles during this time.

Updates to our services

Visitors from Victoria
With the recent rise of COVID-19 cases in Victoria, we have introduced additional visitor restrictions in place for people travelling from Melbourne. If you have travelled from Melbourne or Victoria in the last 14 days, please contact our team so that we can make an assessment prior to your visit.

In addition, any visitors to Achieve homes or sites will be asked via the on site declaration form if they have travelled to Victoria in recent times. We understand these measures take some additional time and may cause some inconvenience, however they are in place to protect the health of everyone in our care and our staff.

My Life day program services
Achieve Australia’s My Life day program services have reopened at Epping, Seven Hills and Casino from Monday, 6 July. Health and safety assessments have now been completed and a COVID-19 Safe Plan will be followed at each hub. We have also taken on feedback and suggestions provided to us by families and carers in a recent My Life survey, which has helped inform our planned approach.

The first stage of the reopening will see clients who have been at home and living in the community invited back to the hubs first and these families have been notified. The second stage will see additional assessments completed and a review of current social distancing measures in place under the NSW Government. We will keep you updated about the next stage of the reopening.

All accommodation supports and essential daily services are continuing for the people we support, 24 hours a day, 7 days a week.

Across all homes, our staff are implementing additional hygiene and infection control measures, including mandatory sign-in declaration forms to check for any signs of illness at the start of every shift. Our teams are also highly trained and on alert for any symptoms of COVID-19.

We continue to exercise additional caution and social distancing for all clients and staff to help minimise the spread of COVID-19.

Drop-in Support
We are continuing to provide Drop-in Support services. We are in touch with all clients directly to discuss any changes in services, including access to local community activities, which may be impacted by social distancing measures at this time.

Support Coordination
Our Support Coordination team are continuing to support clients and families. The team are in contact with clients, plan nominees, families and stakeholders via email, phone and video conference, where possible.

The Sewing Basket
The Sewing Basket shops have reopened with additional precautionary measures in place to help protect customers, staff and volunteers. For a list of shopping guidelines visit,

AchievAble Enterprises
AchievAble Enterprises at Newington remains open. We have a reduced number of employees on site to meet social distancing restrictions in place. Our team have been working closely with all supported employees and their families to determine individual needs and circumstances. We will continue to monitor government guidelines and provide an update when there is an opportunity to increase further operations.

Read more about the latest news and stories on the impact of recent events on our community in our winter edition of Enable magazine.

Communication updates

We are providing regular communication updates to clients, families, our staff and any visitors to Achieve as new information becomes available. Regular updates will also be posted on our website and via our social media channels.

Working party

A working party of operations and nursing staff has been assembled at Achieve to provide monitoring, advice and guidance on how to plan, prepare and respond in the event of a COVID-19 outbreak. We are also working closely with the health authorities and following their guidance and recommendations.

Infection control incident response team

An Infection Control Incident Response Team has been created at Achieve. This means that if an outbreak of COVID-19 occurs at any Achieve home or site, a special taskforce from across the organisation, including nurses and Clinical Nurse Educators, will be sent to the outbreak site.

The Response Team will assist on site staff in directing services, take necessary actions to ensure the safety and wellbeing of all clients and staff, and help contain any further spread of the virus.

New visitor restrictions in place

All visitors must fill in a Visitor Health Declaration Form upon entry and continue to wash their hands or use a hand sanitiser before entering homes or sites. The form will ask visitors to declare whether they are experiencing any symptoms of COVID-19 on arrival and whether they have travelled overseas or to any hotspot locations in recent times.

We ask that any visitors who have recently been in Victoria contact our team directly prior to your visit.

Latest updates
Information for families, carers and visitors
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