The following information is provided for families, carers and visitors of Achieve Australia. We are here to support you during this time and to work together to help reduce the spread of COVID-19 in the community. Regular updates will be provided on this section of our website and as more information becomes available.

Latest update

21 July 2020
Achieve Australia will be implementing additional COVID-19 precautions across our services based on the latest advice provided by NSW Health to all disability service providers.

The additional measures will be in place from today to help keep our clients, families, staff and the community safe as the spread of COVID-19 continues in Victoria, and in areas of South Western Sydney.

The new measures will include:

  • The use of face masks in our services
  • Updated visitor guidelines
  • Clients attending programs in hotspot areas
  • Additional training and supports for staff

The use of face masks
All disability support staff at Achieve will wear a face mask while at work until at least the end of July. Additional masks are now being distributed across all Achieve homes and sites.

For more information and resources on using face masks during COVID-19, visit:

Visitors to Achieve homes and sites
All visitors to Achieve homes and sites will be asked to wear a mask during their visit until at least the end of July, regardless of where they live or where they have visited.

Until the end of July, any visitors who have been in the following local government areas in the previous two weeks will be asked to reschedule their visit to a later date:

  • Fairfield
  • Liverpool
  • Campbelltown
  • Camden
  • Wingecarribee
  • Wollondilly

Some of our homes and sites do support medically vulnerable people and we will be asking all non-essential visitors to avoid visiting the site until at least the end of July, regardless of where they live or have visited. If you are unsure of the current hotspot locations, please visit for the latest updates.

We will be limiting visitors at all sites until at least the end of July and we will be communicating clearly with clients and potential visitors to request that, where possible, visits be postponed until after the end of July. Please check in with your on site Achieve contact if you have any questions about any upcoming planned visits.

Clients attending programs in hotspot areas
We are requesting all clients not to attend any external activities run by Achieve or external providers, or attend home visits in South Western Sydney until at least the end of July.

Additional training and supports for staff
Achieve maintains rigorous infection control practices across all sites and our staff are fully trained in current COVID-19 policies and procedures. This includes:

  • Staff and visitor declaration form of symptoms and potential exposure
  • Infection control, cleaning and hygiene practices
  • Maintaining physical distancing, where possible
  • Mandatory staff training, where applicable
  • Staff shortage and employee mobility policies
  • Special leave during COVID-19
  • Temperature checks at specific sites
  • Staff wellbeing and support practices
  • External visitor guidelines

To assist with implementing any new measures we will be distributing additional training materials and further information out to all Achieve staff members.

Thank you for working closely with us as we help stop the spread of COVID-19 in the community and keep everyone safe and well during this time. We will continue to provide further COVID-19 updates as we monitor the situation. In the meantime if you have any questions, please contact your on site Achieve support person or call us on 1300 22 44 38.

Visitor restrictions and health declaration form

All visitors must fill in a Visitor Health Declaration Form upon entry and continue to wash their hands or use a hand sanitiser before entering homes or sites. The form will ask visitors to declare whether they are experiencing any symptoms of COVID-19 on arrival and whether they have travelled overseas or to any hotspot locations in recent times. We ask that any visitors who have recently been in Victoria contact our team directly prior to your visit.

We understand these practices may take some additional time however these important measures can help protect the people we support and our staff as well as reduce the spread of COVID-19 in the community.

Thank you for your understanding.

How you can help

Everyone has a role to play in helping stop the spread of COVID-19 in the community.

Avoid going out if you are sick – It is best to stay home if you are sick or infectious with cold and flu symptoms such as sneezing, runny nose and coughing. If you have symptoms of the coronavirus, which include fever, a sore throat, fatigue, cough or shortness of breath, seek medical advice and get tested as soon as possible.

Regular hand washing – Wash your hands with soap for at least 20-30 seconds every hour, after you have had direct contact with another person, when preparing food, and after using the bathroom. Anti-bacterial hand sanitiser should only be used if you are unable to wash your hands with soap and water.

Practice personal hygiene – Cover coughs and sneezes and dispose of any used tissues immediately. Avoid touching your face, nose or mouth and avoid any non-essential contact with others.

Get an annual flu vaccination – In the coming months getting the annual flu vaccination will help prevent the spread of other contagious diseases.


To stay up to date, check the news section of Achieve Australia’s website on a regular basis. For the latest Australian Government updates, visit:


• Speak with your Achieve contact
• Call: 1300 22 44 38
• Email:

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