Stay up to date on the latest from the NDIS.  

Independent assessment panel announced 

The NDIA has today announced the successful organisations that will make up the Independent Assessment Panel, to deliver free assessments for NDIS applicants and participants.  

The panel of eight experienced organisations has Australia-wide coverage to ensure that new and existing participants, irrespective of their circumstances or where they live, will have access to the free assessments to receive supports through the NDIS. 

The Agency has completed a formal and thorough open tender process to find the right organisations to deliver independent assessments, selected for their capability, experience and expertise. 

COVID normal supports for participants and providers 

Throughout the COVID-19 pandemic, the NDIA has responded quickly to government health advice, implementing a number of temporary measures to ensure participants continue to have access to essential supports. 

The following COVID-19 supports have been extended nationally until 30 June 2021: 

  • COVID-19 positive participants living in Supported Independent Living (SIL) arrangements can access cleaning services and higher intensity support. These supports are also available to participants living in SIL who are required to self-isolate or quarantine. 
  • If a participant has a support worker attending their home who later tests positive to COVID-19, the participant can access a one-off deep clean. 
  • The provision of a clinical first responder service for SIL providers through Aspen Medical. 

Quarterly Report 

We have released the latest Quarterly Report. This Quarterly Report is a summary of the Scheme’s performance from 1 October 2020 to 31 December 2020. We have also released NDIS 2020 in review (PDF 1MB). This short report gives an overview of the progress we made across the Scheme in 2020, our response to COVID-19 and our plans for the future. We are working hard to make the Scheme better. The highlights of our progress are on page 8 of the Quarterly Report.  

12-month automatic plan extensions are still in place 

During the COVID-19 pandemic, we changed what happens when your plan reaches its end date. If your plan reaches its end date and your new plan hasn’t been finalised yet, your current plan will be automatically extended for up to 12 months.  

This means that your current funding will automatically continue for up to 12 months, or until your new plan can be finalised, because we don’t want you to have any gaps in your funding or supports. This change is part of our commitment to deliver a quality experience for you. 

For more information about plan extensions, visit the plan extensions webpagendis.gov.au/participants/reviewing-your-plan-and-goals/what-happens-your-plans-end-date 

Participant reimbursement 

In line with the updated Participant Engagement Payment Policy, participants taking part in the second independent assessment pilot will be eligible for a reimbursement payment. The reimbursement will be made at a one-off flat rate of $150 per participant after they have completed an independent assessment.   

The Participant Engagement Payment Policy allows us to pay NDIS participants, people with disability, their families and carers, who give up their time to provide input to our improvement projects. 

Latest Specialist Disability Accommodation information is available 

The latest Specialist Disability Accommodation (SDA) data, including SDA demand data, is available on the Data Downloads page on the NDIS Data and Insights website. To find the SDA data, expand Participant data downloads. The data to 31 December 2020 is under ‘Specialist Disability Accommodation participants’.This data release is part of the NDIA’s commitment to publish additional SDA information for participants and the sector. The data helps participants and providers understand the current SDA supply, where the demand for SDA is greatest, and where there are opportunities for more SDA.  

Improved webchat 

Webchat is the NDIS’ online live chat platform, giving participants, nominees, providers and the public the ability to interact with the NDIS National Contact Centre (NCC) via instant messaging.  

The NDIS has spoken directly with participants and users about their experience of webchat and made improvements to it by: 

  • making it easier to find on their website  
  • making services more accessible by making some services you can do over the phone also available via webchat  
  • highlighting the availability of webchat transcripts and NCC receipt numbers so customers can easily reference their web chat conversations. 

Find webchat at the top of all pages of the NDIS website next to the phone number, or for mobile devices at the bottom of the menu list shown as an icon of two speech bubbles. Webchat is available between 8am to 8pm Monday to Friday.   


1800 800 110 

For the latest advice on COVID-19, visit ndis.gov.au/coronavirus 


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