Next up in our Conversation Series is Customer Experience Executive, Fiona Miller. Fiona’s area of focus is to ensure that all of Achieve’s clients and families receive the best possible services and support to meet their individual needs.  

Here, she shares with us why social inclusion is important and what needs to be done in the future for the NDIS to succeed.

So Fiona, what drives you and what are you passionate about?

Social justice. I want to ensure that every person in our community is valued by having equal rights and entitlements. I also believe that fairness and equity is the key to achieving social inclusion.

Fiona Miller, Customer Experience Executive

How did you come to work in the disability sector and at Achieve?

I have a background in welfare and I’ve worked in the human services sector since I was 18. When I started out in family support services, I worked as a Social Worker. A role in a local respite service led me to an opportunity to work in disability at On-Focus, which later merged with Achieve, and I haven’t looked back since.

I love working in the disability sector because you get to make a real difference in people’s lives, a difference that you can actually see. There are endless opportunities within the sector to do this.

I want to ensure that every person in our community is valued by having equal rights and entitlements.

Fiona Miller

What’s in store for your area?

My role as the Customer Engagement Executive is to ensure the voice of participants and their families is heard. I’m here to ask questions like; what do you need and what do you want? That way I can have a good understanding of what we need to do to make that happen.

In the future, we’re looking at even more customer focused initiatives based around providing more feedback opportunities, forums and special events. A new Customer Engagement Strategy will also be adopted across the organisation.

Why do you think social inclusion is important?

People with disability have the right to be included and to be provided the same opportunities as you and me. The only difference is that people with disabilities may need some extra supports in place. Disability shouldn’t be the reason that people aren’t living life to the fullest.

What needs to happen for the NDIS to be successful and how will we as an organisation help to make this happen?

I’m a passionate believer in the NDIS. In its simplest form, it is life-changing for people with disability. People with disability now have the choice and control they should have. The transition to the NDIS hasn’t been without complication, however I believe that by working together closely with the NDIA, the people we support and their families, we can help to overcome these challenges and work towards a better future.

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