Coronavirus (COVID-19)

By May 21, 2020Coronavirus, News

As COVID-19 restrictions start to ease, our teams have been working on the gradual reopening of our services, social enterprises and homes in line with NSW Government advice and guidelines.
While we start to resume our services, it is vital that our current COVID-19 policies and procedures remain in place and these will continue to be reviewed on an ongoing basis.
Current policies and procedures that remain in place at Achieve include:

  • Staff and visitor declaration form of symptoms and potential exposure
  • Infection control, cleaning and hygiene practices
  • Maintaining physical distancing, where possible
  • Mandatory staff training, where applicable
  • Revised Visitor Strategy

Revised Visitor Strategy

We understand and support the need for clients to connect with family, friends and visitors as restrictions ease. For this reason, we have revised our visitor guidelines for our homes. These guidelines will help us continue to keep everyone safe and well.

Check with your local site

Due to our work with vulnerable people who may be more at risk of infection, each home will have an agreed approach to visitors that may be different to other homes. We recommend to check with your on site Team Leader to see if there are any specific visiting guidelines that must be followed at your location.

General visitor guidelines

In general across all Achieve homes:

  • Visitors provide details on their current health status using the Achieve Australia Visitor Health Declaration and consent to have their temperature taken.
  • Visitors must wash their hands on arrival and departure.
  • Visits are limited to a short duration. For example: 1 hour maximum with 1 visit per day, per client of no more than 2 visitors in 24 hours.
  • Visits are staggered across the day and no more than one set of visitors in the house at any time.
  • Visits are conducted in the client’s room or in an appropriate outdoor area, rather than in communal areas of the house where the risk of transmission to clients or others is greater.
  • No large group visits or gatherings for social activities or entertainment are permitted.
  • All visitors must practice social distancing by maintaining a distance of 1.5 metres.
  • Regular phone or video calls using communication apps are encouraged and made available to all clients to enable communication with family members and other visitors.

The following visitors may not be permitted to visit:

  • Those who have returned or arrived from overseas in the previous 14 days.
  • Those who have had contact with a confirmed case of COVID-19 in the previous 14 days.
  • Contact is defined as anyone who has been in contact with a known case while they were infectious, which includes the 24 hours before they became symptomatic.
  • Those who have not been vaccinated against influenza.
  • Those with fever or any one symptom of acute respiratory infection e.g. cough, sore throat, runny nose, shortness of breath.

Updates to our services

While we resume our services to meet the needs of clients, families and the community, we will continue to maintain health and safety precautions at each site. If you are unsure, please check with the on site Team Leader for any particular guidelines that must be followed at each location.

Summer Hill House
Summer Hill House will resume services for current clients and families from 1 June. There will be additional healthy and safety measures in place, including new drop off and pick up areas, temperature checks for respite stays and visiting guidelines.

AchievAble Enterprises
AchievAble Enterprises at Newington remains open. We have a reduced number of employees on site to maintain social distancing and to help protect the health and wellbeing of the people we support.

Our team have been working closely with all employees and their families to determine individual needs and circumstances. We will continue to monitor government guidelines and provide an update when there is an opportunity to increase our operations at Newington.

The Sewing Basket
The Sewing Basket at Newington and West Ryde will reopen from 1 June. The Balmain shop will continue with personalised ‘by appointment’ shopping only. There will be restrictions in place on the number of customers permitted in the shops at one time as well as social distancing and health and safety precautions to follow.

Community donations are also now being accepted once again at Newington. For more information, opening hours and shopping guidelines, visit thesewingbasket.com.au.

My Life day programs
Day program services at Araluen in Epping, Seven Hills and Casino remain temporarily closed. The reopening of these services will be in line with the Government’s staged plan to lift restrictions, the needs of our clients and families and when we can ensure the safety of all clients and staff.

My Life at Home
Meanwhile in our accommodation services, staff and clients have been keeping busy with a new weekly activity calendar. The new program, called My Life at Home, includes literacy and learning activities, reading, baking, art, games, gardening, music, gentle exercise, and much more. It has been created to engage, inspire and connect the people we support during this time.

As we start to reopen our services, we still want to ensure everyone continues to stay safe and well during this time and this is our priority. If you have any questions or comments about COVID-19, our revised visitor strategy or the reopening of Achieve’s services, please contact your on site Team Leader or call 1300 22 44 38.

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