Anne Bryce

Chief Executive Officer

Anne Bryce has spent over 33 years working within the Disability, Human Services and Health sectors. She has been with Achieve Australia since 1997.

Following a variety of management roles, she was appointed CEO of Hornsby Challenge in 2003 (later renamed Achieve Foundation). She led the organisation through significant growth and a merger in 2009 – growing the organisation from a $4.5 million service provider in 2003 to an $80 million company today.

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In January 2016, Anne led another merger with Northern Rivers disability services provider On-Focus. This expanded Achieve’s geographic footprint and added $5 million in revenue and 75 employees to the business.

Thirty years ago, Achieve became the first non-government organisation in New South Wales to devolve residents from its own Large Residential Centre (LRC). Building on this legacy, Anne has led the devolution of more than 150 people out of multiple LRCs.

In 2014 Anne led the devolution of the LRC called the Crowle Home and closed the site. The project was undertaken to improve the quality of life of former residents. It involved negotiations with multiple levels of government and stakeholders – including the local community and families of people who had lived in the Crowle Home for almost their entire lives.

In order to fund the transition of residents from the LRC to homes in the community, the   real estate asset was leveraged from a book value of $6 million, with the investment of approximately $1.5 million to realise an ultimate sale value in excess of $37 million.

The sale and redevelopment of the vacant site not only funded community housing for the former residents of Crowle Home, it also purchased Platinum-level, fully accessible apartments in the resulting commercial development – thus achieving social integration for the people Achieve is supporting. The surplus generated by the sale of the site also significantly strengthened Achieve’s cash position, preparing it well for the transition to the National Disability Insurance Scheme.

Anne holds the following positions and memberships:

  • Vice President of National Disability Services (NDS)
  • Chair of the NSW Division of NDS
  • Chair of the national NDS Accommodation & Housing Sub-Committee
  • Chair of the NDS (NSW) Accommodation & Housing Sub-Committee
  • Member of the NDS Governance Committee
  • Board Member of Workability International
  • Member of the Australasian Housing Institute
  • Member of the Australian Institute of Company Directors
  • Member of Stanford Graduate School of Business Alumni
  • Member of the University of Technology Sydney Alumni

QUALIFICATIONS

  • Diploma in Community Organisation Management
  • Certificate in Social Welfare
Brent Pitts – Chief Financial Officer

Brent Pitts

Chief Financial Officer

Brent Pitts joined Achieve Australia in 2018. He was previously Finance & Commercial Director of the McGrath Foundation and prior to that had an extensive international career in the corporate sector – including senior roles in supply chain and procurement, and finance.

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Brent’s experience includes leading major projects that delivered productivity and synergy benefits, reduced operating costs, introduced Enterprise Resource Planning systems across multiple sites, delivered financial support for strategic plans, and assessed and executed mergers and acquisitions.

In his previous role at the McGrath Foundation – the largest funder of breast care nurses in Australia – Brent provided commercial and strategic leadership that enabled the development of an organic growth strategy aimed at doubling revenue over five years to deliver increased mission outcomes.

At Achieve Brent drives financial strategy and manages the organisation’s strategic asset portfolio. He is focused on building a strong financial base to fund growth and service development and ensure Achieve has a sustainable future.

Brent is a Fellow of Chartered Accountants Australia & New Zealand.

Robert Anton

Workforce Strategy and Business Support Executive

Robert Anton joined Achieve Australia in 2017 in the new role of Workforce Strategy and Business Support Executive.

His experience includes more than 20 years in senior finance and management roles in the financial services industry – in global banking and asset management based in Asia and Australia.

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Robert also has over 5 years of recent experience working for not-for-profit organisations in Australia performing in chief financial officer and executive director roles, and in senior leadership teams.

In addition to his financial management and accounting expertise, Robert brings to Achieve strategic and operational management skills and experience in technology and change management, business integration, procurement, contracts management, administration, team building, culture development, and delivering and measuring social impact.

Prior to joining Achieve Australia, Robert was Chief Financial Officer and Executive Director of Social Ventures Australia Ltd (SVA) – a not-for-profit organisation jointly established by the Smith Family, the Benevolent Society, Work Ventures and the AMP Foundation. Its purpose is to bring business skills and experience to the NFP sector in Australia.

Before joining Social Ventures Australia, Robert was Financial Consultant and Acting Finance Director at Anglicare Sydney. In that role, he was responsible for financial strategy, treasury, financial reporting, business support and optimising endowment assets. He was also responsible for financial and change management assignments in major projects including property transactions and capital works for retirement living and aged care centres – as well as the cultural, business and technological transformations required by an Enterprise Resource Planning implementation.

Robert worked with Deutsche Bank AG for 16 years performing director level roles in Asia Pacific, building on experience gained earlier in financial control positions with local and foreign financial institutions including HSBC, CIBC, State Bank Victoria.

Robert has also undertaken extensive continuous professional development and training in strategic leadership and change management with organisations such as Australian Institute of AICD, Macquarie Graduate School of Management (MGSM), CPA (Certified Practicing Accountants), Accenture, AIM (Australian Institute of Management) and the Centre for Social Impact. He is a Fellow of the Australian Institute of Company Directors.

QUALIFICATIONS

  • Bachelor’s Degree in Economics (Accounting)
  • Certified Practicing Accountant

Daniel Kyriacou

Strategy and Business Development Executive

Daniel Kyriacou joined Achieve Australia in 2016. He has 11 years of management and director level experience in the disability services sector and national union movement.

At Achieve Australia Daniel has executive oversight of business strategy, business development, stakeholder relations, strategic partnerships, fundraising and marketing.

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He works with Executives and General Managers across all business areas to identify, develop and deliver new business opportunities, manage service enhancement and expansion, and explore new strategic and research partnerships.

Prior to joining Achieve, Daniel was General Manager – Communications for the industry peak body, National Disability Services. He was in this role for four years, managing multiple national brands, internal and external communications channels, stakeholder engagement, membership programs and services, and marketing strategy and budgets.

He previously worked for the National Disability Insurance Scheme as Director of Operations with full responsibility for the Every Australian Counts Campaign. In this role, Daniel led the development of campaign strategy, communications, fundraising, budgets and stakeholder engagement.

He negotiated, established and maintained significant corporate partnerships with Telstra, Nine Network, Macquarie Radio, and News Ltd. In addition, Daniel led community engagement. He addressed more than 200 town hall meetings and media events, and regularly briefed senior politicians including the Prime Minister and Leader of the Federal Opposition.

At the Australian Manufacturing Workers Union (AMWU), Daniel was Campaign Management and Growth Coordinator, responsible for state and national campaign design and implementation, stakeholder consultation, community engagement and membership recruitment. He also led industrial negotiations in enterprise bargaining session.

QUALIFICATIONS

  • Bachelor of Arts (Double major: Government & International Relations and Sociology)
  • Masters of Business Administration

Fiona Miller

Customer Engagement Executive

Fiona Miller joined Achieve in 2016 following the amalgamation of Achieve and Far North Coast disability services provider On-Focus Inc. She was previously CEO of On-Focus, managing 65 staff and a range of programs including Accommodation Support and Day Programs across Northern NSW. Fiona led the On-Focus side of the amalgamation, focusing on change management and the successful retention of clients and staff.

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Prior to her 9 years as CEO, Fiona worked in a variety of other roles for the organisation including Community Living Coordinator and Manager of Operations.

Fiona was also a strong advocate for the organisation, building its representation through community presentations and other forms of outreach. She managed all staff in the accommodation service in Casino and Lismore, including peer reviews, appraisals, discipline and role modelling professional relationships with clients.

Before joining On-Focus, Fiona was a support worker then coordinator at Casino Family Support Service, and a support worker for the Save the Children Fund Support Service in Mt Druitt, Sydney. In these roles, she counselled families under stress, including domestic violence victims, children and sexual assault victims.

Fiona’s strategic focus at Achieve Australia is the identification and engagement of prospects, customer retention, and ongoing measurement of customer satisfaction – as well tracking influencers of customer perceptions and decision-making.

Fiona is a Member of the Australian Institute of Management and has acted as Regional Representative for a variety of State Committees in the disability sector. She is also a past Vice Chair of Disability Professionals NSW.

QUALIFICATIONS

  • Bachelor of Arts (Welfare Studies)
  • Diploma in Front Line Management
  • Diploma in Disability
  • Certificate IV in Assessment and Workplace Training
  • Certificate IV in Community Services
Executive General Manager of People, Culture and Performance – Lorraine Salloum

Lorraine Salloum

Executive General Manager of People, Culture and Performance

Lorraine Salloum joined Achieve Australia in 2018. She oversees our growing workforce of over 1000 employees dispersed throughout wider Sydney and several hubs in the Northern Rivers of NSW. Post graduate qualified and commercially astute, Lorraine has over 20 years of HR, change leadership and operations delivery experience across Government and Corporate sectors.  

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At Achieve Australia, Lorraine is spearheading Achieve’s latest workforce strategy. Workforce 2020 aims to create a productive, engaged and competitive workforce, making Achieve the company of choice for professionals working in disability services. Rollout has commenced and the strategy will be fully implemented by 2020.

Before joining us at Achieve Lorraine worked across Operations, Marketing, Human Resources, Organisational Strategy and Performance, and Professional Standards in the Government and Corporate sectors. Most recently she was Senior Executive at the NSW Department of Family and Community Services leading talent acquisition, business partnering, organisational development and learning strategy.

QUALIFICATIONS

  • Executive Master of Public Administration
  • Advanced Diploma of Management (HR)
  • Practitioners Certificate in Mediation and Conciliation
  • Teaching Online Statement of Attainment
  • Certificate IV in Workplace Training
  • Graduate Certificate in Professional Development
Jannis Redford - Head of Operations

Janis Redford

Head of Operations

Janis Redford joined Achieve Australia as Head of Operations in 2018. She reports directly to the Chief Executive Officer and has executive oversight of all four pillars of Achieve services – My Home, My Life, My Wellbeing and My Career.

Janis has more than 20 years of experience in primary and allied health care, community services, aged care, mental health and disability support services. Prior to joining Achieve Australia she was General Manager, Community Services for Catholic Healthcare Ltd.

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Her previous roles included NSW State Manager of Community Services for Mission Australia, Deputy CEO of The YWCA of Sydney, CEO of the Lottie Stewart Hospital, and Area Director, Allied Health for the Central Sydney Area Health Service.

During her career, Janis has led many strategic initiatives including:

  • Projects developed to respond to significant healthcare reform
  • Stakeholder and partnership management including collaboration with Federal and State Governments to establish and deliver programs such as Regional Assessment Services in 10 regions across NSW, and the NSW Elder Abuse Helpline and Resource Unit.
  • Development of a Customer Service Charter and collation of Net Promoter Scores for all community clients to establish baseline measures for consumer satisfaction.

At Achieve Australia, Janis’s strategic focus is innovation and development of new services, identification of sustainable opportunities, and continuous improvement in the quality and viability of service delivery.

Janis’s past sector positions and memberships include:

  • Co-chair of Anti-Poverty Week
  • Community Representative on the Aged Care Committee of Catholic HealthAustralia (CHA)
  • Member of the Community Care Advisory Committee for the Aged and Community Services Association (ACS)
  • Board Member, Council of Social Services NSW
  • Fellow of the Australian College of Health Service Executives

QUALIFICATIONS

  • Bachelor of Applied Science in Physiotherapy
  • Master of Health Administration
  • Master of Business Administration
  • Diploma in Law
  • Graduate, Senior Executive Program, London Business School

Mark Lawler

General Manager, Property

Mark Lawler joined Achieve in 2016. His experience includes seven years as Director, Asset Management for Family and Community Services – Aging Disability and Home Care (ADHC), and 13 years in project and construction management roles at Resitech – now NSW Land & Housing Corporation (LAHC).

In his role as Director, Asset Management for ADHC, Mark managed a portfolio of over $1 billion Specialist Disability Accommodation assets across New South Wales.

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He led a state-wide team and was responsible for all aspects of the day-to-day management and maintenance of all residential properties owned and leased by ADHC. These responsibilities included setting asset strategy, asset policy, and assets standards – along with project and governance frameworks to deliver those programs and ensure that all legislative obligations were met, including management of contractors and suppliers.

Mark’s approach is evidence-based, aiming to achieve best practice while ensuring the needs of the individual are met. As an example, he identified fire risk in ADHC-owned specialised disability accommodation. He initiated the project and oversaw the introduction of fire sprinklers, from installation through to reporting to senior ADHC executives and Treasury. As a result of this project and his expertise in the area, Mark was asked to assist the NSW Government response to the Quakers Hill Nursing Home tragedy.

Prior to his work at ADHC, Mark delivered a wide range of projects and programs for NSW Land & Housing Corporation, including large scale maintenance and upgrading programs as well as a wide range of new supply projects in metropolitan Sydney and regional NSW.

At Achieve Australia, Mark’s strategic focus is to provide leadership in housing solutions for people with a disability. He is responsible for ensuring that all real estate assets are developed and maintained in a cost effective and safe manner, and growing the supply of affordable and accessible housing for people with disability.

QUALIFICATIONS

  • Associate Diploma of Applied Science (Building)
  • Survey Qualifying Certificate (Building)

Sonali Pinto

Clinical Director

Sonali Pinto joined Achieve in 2018 and has more than 25 years of experience in nursing.

Her career includes 15 years in senior management and executive roles responsible for quality and clinical governance for large and medium-sized residential aged care organisations.

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Prior to joining Achieve Australia, Sonali was Governance and Operations Support Manager of Catholic Health Care, based in Sydney. In this role she was responsible for clinical governance, quality, accreditation compliance, funding strategies, research and innovation, and learning and development.

She oversaw the redesign of aged care homes and skill development for support staff to allow for aging in place. She achieved accreditation of 41 aged care homes over 3 years, and guided the rewriting of policies to reflect the increasing complexity and care needs of ageing cohorts.

During her career, Sonali has also managed projects and initiatives around care modelling and person-centred support, design and roll-out of lifestyle programs, and Montessori therapy for people with cognitive defects. She gained national and international recognition for initiatives involving de-prescribing antipsychotics for people experiencing dementia.

QUALIFICATIONS

  • Bachelor of Nursing
  • Post Graduate Certificate of Nursing
  • Masters in Nursing Clinical Leadership